By Brian | Fri, 08/24/2012 - 01:17
The web design and development world is full of competition. With so many other companies to compete with how do you stay on top of it all? Obviously pleasing your client is the number one way to stay on top of the competition. If the client had a good experience with you, then hopefully they will return for more work. Of course sometimes they just don’t need more work done, but when they do you will want them to look you up.
Let’s look at a few ways in which you can please clients. It’s important to know that pleasing a client is more than just sending them the work. It’s a new world when it comes to pleasing clients and making sure you are their number one stop for web design and development.
#1. Build a relationship with the client.
Drupal developers are not people who just sit at a computer all day. They have the capability of building relationships with their clients. Not only do they want to build relationships with the client, but they also need to build relationships with each other. Building relationships are a natural part of client relations. Not every relationship will run smoothly, but it’s important to put your best effort out there. It’s rare that someone will reject a good soul to talk to.
If you are looking for a way to please your clients then open up the communication. That does not mean you need to respond right away, but you should respond quickly. Waiting more than 24 hours to answer an email can be frustrating for the client. Those who plan on leaving town can just leave an auto responder on their email. At least direct them to someone who can answer their emails. Communication makes your client feel cared for and taken care of.
#3. Go Above and Beyond
Developers and designers who work with WordPress and Drupal are more than capable of going above and beyond to please their clients. That is not an invitation to get taken advantage of but it is an invitation to go out of your way to make their experience a little more special. Maybe that means spending a little time getting ahead on the project so it can be delivered to the client sooner. What ways can you think of that will help you go above and beyond with your client?
Again, this concept seems too basic but it is very important. Web developers need to listen to the client as much as possible. There may be times when you think you know exactly what the client wants, but you may be wrong. Take the time to really listen and discover what they truly want the end result of this project to be.
#5. Show them you have values and morals.
There are a lot companies out there who are not honest and just want to make a quick buck. When a company has values and morals then that is more pleasing to a client then you will ever know. Hopefully the people that work for your company also have the same morals and values. Honesty goes a long way and you’ll soon discover that when your clients are “over the moon” pleased!
Cheeky Monkey Media is about pleasing our clients.
How do you please your clients?